We are sensitive to protecting the private information that our customers and visitors provide to us. We also want you to have the opportunity to obtain interesting and useful information, products and services. The loyalty of our customers is very important to us and we hope this policy will underscore our commitment to making sure your experience with us is a good one.

This Privacy Policy describes we treat information received about you when you become a 711 Online customer, when you provide information to us (for instance, by purchasing goods or services through our Web Site or by responding to our customer surveys), and when you use 711 Online to explore the World Wide Web. This policy is organized into the following sections:

1. Customer Information
2. Voluntary Customer Surveys
3. Web Site Use and Navigation Information
4. Cookies
5. Changes to 711 Online's Privacy Policy
6. Questions, Comments or Concerns

1. Customer Information

   Customer information is information such as name, address, telephone number, and credit card information -- information that identifies a particular individual or business. 711 Online collects and stores customer information in the following ways:

   As part of a customer's registration for 711 Online's services, customers must provide their user name, address, telephone number(s), company name (if applicable), and credit card or other billing information.

   We confirm your requested e-mail address(es) or domain registration(s) or Web site(s). Depending on the 711 Online service(s) you select, we will give you a 711 Online user ID number and one or more passwords that you must use to access and receive the services. We retain this information in our customer databases.

   If you purchase other goods or services from 711 Online through our Web Site, we will also collect your billing information.

   How We Use Customer Information

   The customer information we collect during the registration process is or may be used:

   1. For billing purposes;
   2. To examine system accounting logs, user mailboxes and other company records to resolve e-mail and other system errors or problems;
   3. To make sure that only 711 Online customers are able to access certain member-only services.
   This information is kept on limited access computers and is only available to those employees who have a need to know.

   We provide some information to companies that we use to perform certain functions for us -- for example, credit card numbers are sent to a credit card processing company for billing, and address information is given to a fulfillment company that sends out our software starter kits. These companies are authorized to use this information only for the expressed purpose of completing 711 Online business and are not authorized to release this information to other third parties.

   1. Occasionally, we use our customer database to distribute 711 Online newsletters or important notices to our customers.
   2. 711 Online may also use customer information to enforce our Terms of Service as described in the 711 Online terms of service agreement, but only to the extent necessary.
   3. We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence. Except under the limited circumstances described above, we do not disclose customer information to third parties.

   Changes to Your Customer Information

   You may review and update the information you provide to us as part of the registration process by using the Account Management web page at: http://clients.iexalt.net/webinterface

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2. Voluntary Customer Surveys

   If you have been with 711 Online for a while, you most likely know that we periodically conduct both business and individual customer surveys. We encourage all of our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Please remember that your participation in our customer surveys is voluntary.

   How We Use Customer Survey Responses We take the information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other 711 Online customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. The aggregated information may be shared with third parties.

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3. Web Site Use and Navigation Information

   Each time a user visits our Web Site, certain use and navigation information is collected by our servers. It tells us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.

   Web Site use and navigation information that we collect may include the domain names of visitors who are not already 711 Online customers (such as "www.yourisp.com"), and of 711 Online customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.

   How We Use Web Site Use and Navigation Information Like customer survey information, we use the aggregated information to improve the content and navigation features of our Web Site. We also may use the aggregated information to enable 711 Online Partners or advertisers to evaluate whether to post advertising banners or other material on the 711 Online Web Site.

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4. Cookies

   Like most Web sites, 711 Online makes use of browser "cookies". Cookies are files written to a user's hard disk and read by server programs to inform a Web site if the user has previously visited that site. We use cookies to continually enhance your 711 Online experience, and may use them in the future to store customer preferences and choices.

   Our Account Management Web pages use cookies to store and retrieve session identifiers that correspond to a secure database containing each customer's user name and password information. This is designed to facilitate access by customers to 711 Online member services. These cookies do not enable third parties to access any of your customer information.

   Companies who advertise on our Web Site may also use cookie technology. We do not control the use of cookies by our advertisers.

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5. Changes to 711 Online Privacy Policy

   We may make changes to this policy from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically. We may also decide to notify our customers by e-mail of significant changes.

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6. Questions, Comments or Concerns

   If you have any questions, comments or concerns about our Privacy Policy you may contact us via electronic mail at: info@CleanWeb.net Back to top